Helpdesk Video Guide

Creating a Help Desk Ticket

Overview

This guide explains how to create a support ticket in our help desk system.

Creating a New Ticket

Step-by-Step Instructions

• Log into the help desk system
  • Use your network credentials
    
    
• Create a new ticket

  • To create a ticket, click the head icon at the top right corner of the webpage. A dropdown menu will appear with a list of commands. Select "Create ticket" from the list.

    
    
    
• Fill in the ticket details 
  • Subject: Brief description of the issue
  • Email
  • Description: Detailed explanation of the issue
  • Your Name 
• Add attachments (if needed)
  
  • You can send up to 2 MB in attachments. If you have more than one attachment, they can't add up to more than 8 MB and 20 attachments in total.
• Submit the ticket

Video Tutorial

 https://youtu.be/2zBlYtak-_E

Tips for Effective Tickets

• Be specific about the issue
• Include relevant screenshots
• Mention any troubleshooting steps already taken
• Provide contact information if different from default

What Happens Next

• You'll receive a confirmation email
• A support agent will be assigned to your ticket
• Updates will be sent via email

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